Holiday Rental Conditions
1. Bookings and payment
Reservations can be made by telephone or e-mail with the assurance that all inquiries will be attended immediately. It is also possible to book directly through our web page: www.companyturistic.com
When booking, the customer must provide the surname and first name, address, telephone number, identity card or passport number and birth date of all occupants.
When making the reservation, the customer must pay a deposit of 50% of the total amount within a maximum of 3 days. If after this period, the deposit has not been paid, the reservation will be automatically canceled.
|
To facilitate check-in on the day of arrival, the remaining balance must be paid 15 days before the arrival date by bank transfer or by credit card. The same goes for the deposit and the tourist tax.
The amount of the deposit appears on the reservation documents. The agency has a maximum of one month to refund.
The customer also has the possibility of taking out insurance covering most of the damage through the company Allianz-Mondial Assistance (price from 18 €) allowing him to be covered without having to pay the deposit in advance. For any subscription, please click on the following link: https://ceigrup-pdp.attis-insurance.com/
If the client chooses this option, he must provide his insurance contract to the agency as soon as possible.
We remind you that all damage due to improper use and the resulting repairs will be at the expense of the customer.
2. Services
The price includes: Water, electricity and gas (in exception of apartments equipped with central heating).
In those apartments with air conditioning a maximum of 20 € of electricity consumption is included per week. If this is exceeded, the amount corresponding to the extra consumption will be payable by the tenant.
The price does not include:
Mandatory:
- The final cleaning, the price of which appears on the reservation documents. Subcontracting companies will carry out the households according to the protocols established by the health and tourism authorities.
The apartment has to be retuned tidy, with clean dishes and no rubbish.
- The tourist taxes. Following the 5/2012 law, published the 20th March, there is a tax on stays in tourist establishments in Catalunya. This involves the payment of 1,00 € fee per person per night (with a maximum of 7,00 € per person per stay). People aged between 0 and 16 years are exempt from paying this tax.
Optional:
- Rental of sheets and towels. The price is 15€ per person (21% VAT included) upon prior reservation.
- Rental of baby cots and high chairs. Free service subject to availability and prior reservation.
3. Cancellations
The cancellations for justified medical reasons due to Covid-19 or for inability to travel on the order of health or government authorities, we offer the following options:
- Reimbursement of all amounts paid.
- Postponement of the reservation to a later date, subject to availability.
- Return of the deposit payment in the form of a voucher, valid for all our accommodations until 09/30/2022. If after 09/30/2022 you have not been able to take advantage of your voucher, we will give you a full refund.
For all other cancellations, we will apply the following penalties:
- 100 € as management fees if the cancellation is made more than 30 days before the date of arrival.
- 25% of the total amount of the reservation if the cancellation is made between 30 and 16 days before the date of arrival.
- 50% of the total amount of the reservation if the cancellation is made between 15 and 8 days before the date of arrival.
- 100% of the total amount of the reservation if the cancellation is made less than 7 days before the date of arrival or in the event of a no-show.
The client-tenant has the possibility to take out cancellation insurance with the company Allianz-Mondial Assistance, by clicking on the following link: http://ceigrup2.attis-insurance.com/index-es.html
Company Turístic has, under major circumstances or those out of the company’s will, the right to change the accommodation by one of the same characteristics, or in case the customer does not agree, to cancel the contract refunding the total amount of the deposit given.
- Arrivals and departures
The apartments will be available from 5 PM (17:00h) to 7 PM (19:00h) for arrivals and have to be vacated OBLIGATORY before 10 AM (10:00h) on the departure day. These schedules can be flexible, during the low, low superior and middle seasons, always on request and with the prior agreement of the agency.
If the customer cannot occupy the accommodation on the first day of the reservation you must notify Company Turístic of your delay, in other case you will lose all your rights, without being able to claim for any compensation.
The keys will be handed over to the COMPANY TURÍSTIC agency of Ceigrup Finques J. Company, the address of which appears on the booking voucher.
It is not permitted to lodge more people than it is allowed in the accommodation, as well as to bring pets without the agreement of the agency. There is a surcharge of 30 € per pet in those lodgings that accept pets.
The customer commits to respect the stated rules of the community, especially those about the use of the comunnity zone and barbecue.
SERVICE CLIENT
Pour toute question, vous pouvez contacter notre Service Client par l’un des moyens fournis sur le site.
IMMOSERVEIS J. COMPANY, S.L.U. fournira un Service Client GRATUITEMENT via notre e-mail de contact info@companyturistic.com. Si vous choisissez un autre moyen de communication alternatif, l’utilisateur devra assumer le coût particulier de celui-ci.
IMMOSERVEIS J. COMPANY, S.L.U. met à votre disposition les numéros de téléphone en Espagne des délégations de : LLANÇÀ : (+34) 972 380 197 – ROSES : (+34) 972 152 400, sous réserve du coût de votre opérateur téléphonique.
RÉCLAMATIONS, COMMENTAIRES ET SUGGESTIONS
Vos commentaires et suggestions sont les bienvenus. Nous vous prions de bien vouloir nous envoyer ces commentaires et suggestions via notre formulaire de contact.
De plus, nous avons des formulaires officiels de réclamation à la disposition des consommateurs et des utilisateurs. Vous pouvez les demander en appelant le numéro de téléphone du Service Client aux numéros : LLANÇÀ : (+34) 972 380 197 – ROSES : (+34) 972 152 400 ou via notre formulaire de contact.
Vous pouvez également nous contacter par lettre adressée à l’adresse C/ Pella i Forgas 7, 17600 Figueres (Girona) Espagne.
RÉSOLUTION DES LITIGES EN LIGNE:
Conformément à l’article 14.1 du Règlement (UE) 524/2013 du Parlement Européen et du Conseil du 21.05.2013 sur la résolution des litiges en ligne en matière de consommation et à l’article 40.5 de la Loi 7/2017, du 2 novembre, qui incorpore dans le droit espagnol la Directive 2013/11/UE du Parlement Européen et du Conseil du 21 mai 2013 relative au règlement extrajudiciaire des litiges de consommation, la Commission Européenne met à disposition une plateforme d’accès gratuit pour la résolution des conflits en ligne entre l’UTILISATEUR et le PRESTATAIRE, sans avoir à recourir aux tribunaux de justice, par l’intervention d’un tiers, appelé Organisme de Résolution des Litiges, qui agit comme intermédiaire entre les deux parties. Cet organisme est neutre et dialoguera avec les deux parties pour parvenir à un accord, pouvant finalement suggérer et/ou imposer une solution au conflit. Lien vers la plateforme ODR : http://ec.europa.eu/consumers/odr/
